La Beeby Elena Dress

Shipping & Delivery

• Free UK mainland delivery on orders over £75 (ex VAT)
• Orders under £75 (net): £7.95 delivery charge
• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays)
• You’ll receive an email with tracking info once your order ships (please allow 48 hours for tracking to update)

Order Tracking

• Once dispatched, you’ll receive a tracking link via email.
• Didn’t receive your order within 2 days of your shipping confirmation?
• Contact us at sales@egclothing.co.uk with your name and order number.

Returns, Refunds & Exchanges

• Customised items are non-returnable, unless faulty
• Faulty or damaged items? Contact us within 7 days of delivery
• Items must be unused and in original condition
• Refunds exclude return shipping costs
• Exchanges are available for eligible items (non-customised) — just let us know in your return request

If your item arrives damaged or defective, email us with your order number and a photo at sales@egclothing.co.uk — we'll sort it out ASAP.

Our #1 priority here at eg clothing is your happiness. Which means we stand by our 100%, no matter what, no questions asked, no ifs, no buts, we will solve it. If you have a problem, we will solve it. Refund it. Send you new garments. Whatever it takes. Just reach out to our Customer Happiness Team. We are here for you. Happiness Guaranteed.

If you have any further questions, please don't hesitate to contact us atsales@egclothing.co.uk