Returns
Return Guidelines
Please note that personalised/branded (printed or embroidered or altered) garments are non-returnable.
- You must ensure that all items are returned folded back in their original packaging with all tags attached, with hangers where applicable, unworn, clean, and unblemished in any way (no make-up, dog hair, biro marks, smell of perfume or deodorant etc) and securely sealed back into a mail bag or the box or bag it was delivered in
- You must re-fold shirts back into their original fold lines with all cardboard inserts and clips intact.
- All packaging should be as delivered - clean and un-damaged or screwed up.
- Items received in a condition outside of these guidelines will not be refunded.
- Items received with no packaging will be charged £5.00 per item
- Items received with no hanger will be charged £5.00 per item
- Items received that require refolding will be charged at £5.00 per item
- Please note that these conditions are legally binding terms, they are fair and reasonable and comparable to many leading UK retailers.
- We are not obliged to accept returns from costume and wardrobe departments.
- Our job is to deliver high quality goods to you as ordered by you at a fair market price. Your job is to return them to us in the same packaged condition that you received them - if you want a full refund.
Please note original shipping charges are non-refundable.
For returns the customer will be responsible for the cost of returning the products to
eg Clothing, Unless they are faulty.
Please email sales@egclothing.co.uk with your name and order number eg.1234 and reason for return.
You must request your return or cancellation within 14 days of receipt of your order.
"Under consumer contract regulation law, you have a legal right to cancel within 14 days of receipt and a further 14 days to return the goods to us." Total of 28 Days.
We are not obliged to accept returns from 14 days after the date of delivery.
Please be aware that The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a customers specification".
We are therefore unable to accept returns or provide refunds for embroidered or branded items.
If you are unable to adhere to our returns policy due to a disability, please contact our sales team and we will assist you further.
Rejected Return Information
- Parcels sent back to us without prior authorisation or notification will be not be refunded.
- Parcels sent back to us with goods outside of policy guidelines will not be refunded.
- Parcels sent back to us without paperwork will be held for 14 days and then given to charity if we do not hear from you.
Please Return goods to our address : example, unit 2f Sileby Road Industrial Estsate, Barrow Upon Soar, Leicestershire. LE12 8LP.